Contact & FAQ
Get in Touch
We'd love to hear from you! Whether you have a question about an order, need help with a custom project, or just want to learn more about what we offer, reach out and we'll get back to you as soon as possible.
Email Us
Response Time
We typically respond within 1–2 business days. For urgent matters, feel free to email us directly and note "URGENT" in the subject line.
Frequently Asked Questions
What is DTF printing?
DTF stands for Direct-to-Film. It's a printing method where your design is printed onto a special film and then heat-pressed onto fabric. DTF produces vibrant, full-color prints that work on virtually any material — cotton, polyester, blends, nylon, and more.
Do you have order minimums?
No minimums at all. You can order a single DTF transfer or a single finished garment — we treat every order with the same care and attention.
What file types do you accept?
We accept PNG, SVG, AI, and PSD files. For best results, please provide a high-resolution file (300 DPI or higher) with a transparent background. If you're unsure, send us what you have and we'll let you know if any adjustments are needed.
How long does production take?
Most orders are produced and shipped within 3–5 business days. Rush options may be available — contact us if you have a deadline.
Can I press DTF transfers at home?
Yes! DTF transfers are designed to be heat-pressed at home with a standard heat press or even a household iron (though a heat press gives better results). Check out our DTF Transfer Pressing Guide for step-by-step instructions and recommended settings.
What garments do you use for finished products?
We use quality blank garments from trusted brands. If you have a specific brand or style preference, let us know and we'll do our best to accommodate.
Do you offer bulk or wholesale pricing?
Yes! If you're ordering in larger quantities, contact us for a custom quote. We offer competitive pricing for bulk orders and wholesale accounts.
What is your return/refund policy?
Because all orders are custom-printed, we don't accept returns for buyer's remorse. However, if there's a defect or error on our end, we'll reprint or refund your order — just contact us within 7 days of receiving your order with a photo of the issue.
Can you help me with my design?
We offer basic design assistance. If your file needs simple adjustments to be print-ready, we'll handle it at no charge. For full custom design work, reach out and we'll discuss options.